Terms of service

Welcome to VOSO Sports. By accessing or purchasing from vososports.com, you agree to the following terms.

1. General

This website is operated by Vosoessa ("VOSO Sports", "we", "us", "our"), located at 21, Kangayam Road, Venkatesaiya Colony, Tirupur — 641604, Tamil Nadu, India. By using this site, you confirm you are at least 18 years old, or are accessing it under the supervision of a parent or guardian.

2. Products and pricing

All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We reserve the right to correct pricing errors and to modify, discontinue, or limit stock of any product at any time without notice.

3. Orders and cancellations

We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability. We may also cancel an order when repeated attempts to verify it by phone or email go unanswered, when the shipment is returned to origin (RTO) due to delivery issues or an incomplete address, or when the product is out of stock at the time of fulfilment. Where this happens, we will refund any prepaid amount within 5–8 business days, with or without prior notice to you.

You may cancel your own order only if it hasn't been shipped yet. If you cancel a prepaid order before it ships, the refund will take approximately 5–8 business days to reflect in your account. Once an Air Waybill (AWB) has been assigned and the order handed over for shipment, cancellations are treated as returns — see our Return & Refund Policy for the process and applicable charges.

4. Payments

Payments are processed securely via Razorpay, and include UPI, credit and debit cards, net banking, and Cash on Delivery (COD) on eligible orders. We do not store your card details. COD carries an additional fee — see our Shipping Policy for current charges.

5. Discount and coupon codes

Discount vouchers and coupon codes are intended for one-time use only, and are treated as used even if you later cancel the order they were applied to.

6. Returns and refunds

Please refer to our Return & Refund Policy for return windows, eligibility, and process.

7. Shipping and delivery

Please refer to our Shipping Policy for processing times, delivery estimates, and charges.

8. Wrong, missing, or defective products

We double-check every order before it ships, but if you receive the wrong item, size, or colour, please contact us on WhatsApp at +91 9789380077 or email vososports@gmail.com. Report the issue at the time of delivery, or within 2 days at the latest — requests reported after this window cannot be honoured.

Damaged or tampered parcel: If your parcel looks damaged or tampered with, please don't accept it from the courier — note the issue at the time of delivery instead.

Missing item: If an item is missing from your shipment, you'll need to record a clear video while opening the package, showing the unopened parcel, the parcel being opened, and the contents. This video is required for us to investigate your claim.

What to include when you report an issue: your order number, the product name or style, the size and colour ordered, a photo of the product as received, and (for missing items) the unboxing video described above.

Marked "Delivered" but not received: in rare cases tracking may show "Delivered" before you've actually received the parcel. If this happens, contact us within 24 hours of the delivery notification so we can investigate with the courier partner. We may ask for order details and delivery-address confirmation as part of that process. Reports made after 24 hours may limit our ability to investigate.

OTP verification: if your order requires an OTP at delivery, only share it with the courier after you've physically received and checked the parcel. Sharing the OTP is treated as confirmation that delivery was successful — if you share it before receiving the parcel, or give it to a third party, we are not responsible for any resulting loss or dispute, and the delivery will be treated as completed based on the courier's records.

9. Product care and liability

Please follow the wash care instructions on the product label. We are not liable for damage, shrinkage, colour bleeding, or physical wear resulting from not following those instructions, from normal wear and tear, or from improper storage or use.

To the extent permitted by applicable law (including the Consumer Protection Act, 2019), our liability for a defective product is limited to replacement, and only where the defect is reported within 7 days of delivery and the product is unused and unwashed.

10. Contact information accuracy

You're responsible for providing accurate contact and address details at checkout — these can't be changed once an order has shipped. If a delivery is delayed, misdelivered, or returned to us because of incorrect or incomplete details you provided, any re-delivery charges will be your responsibility, and we are not liable for the resulting delay, non-delivery, or loss.

11. Intellectual property

All content on this site — including the VOSO name and logo, product designs, images, and text — is the property of Vosoessa and may not be copied, reproduced, or used without our written permission.

12. User conduct

You agree not to misuse this site, including attempting unauthorised access, uploading harmful code, or using the site for any unlawful purpose.

You agree to provide true, complete, and accurate information whenever we request it, and we may verify this at any time. If information you've provided turns out to be false, inaccurate, or misleading, we reserve the right to cancel your orders, refuse registration, and restrict your access to our services, without prior notice.

13. Limitation of liability

VOSO Sports is not liable for any indirect, incidental, or consequential damages arising from the use of this site or our products, to the extent permitted by applicable law.

We are also not liable for delays or failures in delivery caused by circumstances beyond our reasonable control — including natural disasters, extreme weather, strikes, transportation disruptions, government regulations, courier issues, or incorrect status updates from delivery personnel.

In the rare case a product becomes unavailable or can't be delivered for reasons beyond our control, we may offer a replacement, which you're free to decline. If you decline, or if the order is otherwise cancelled under this clause, any payment made will be refunded within 72 hours of the decision; the funds will then reflect in your account within your bank's usual processing time, typically 5–8 business days.

14. Governing law

These terms are governed by the laws of India, with courts in Tirupur, Tamil Nadu having exclusive jurisdiction.

15. Changes to these terms

We may update these Terms of Service from time to time. Changes take effect once posted on this page.

16. Contact

Questions about these terms? Message us on WhatsApp at +91 9789380077, call us at +91 97893 80077, or email vososports@gmail.com.