Refund policy
Wrong Item Shipped
If you receive an incorrect item, please notify us within 7 days of receipt. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item at no additional cost to you. "Wrong item" means you received a product different from what you ordered — such as a different product or size.
15-Day Easy Returns & Exchanges
We offer an easy exchange or return policy for all products, no questions asked. You can raise an exchange or return request within 15 days of delivery.
If you do not like how your garment fits or looks, you can request for it to be exchanged for an alternate size or colour (not applicable for non-returnable or non-exchangeable products — see below).
Prefer a return instead? We'll issue you a refund for the price of the product. Please note the shipping fees will not be refunded. The amount will be credited back to the original source of payment within 15 business days.
How It Works
Step 1: Contact our customer support team. Email us at vososports@gmail.com or WhatsApp us at +91 9789380077 within 15 days of receiving the order.
Step 2: Share your order details and request an exchange or return. Please share an image of the product and the invoice for our reference.
Step 3: We will pick up the product within 7 days. We will initiate the exchange or return process only if the product is received by us in its original packaging with its seals, labels and barcodes intact.
Note: If we're unable to process an exchange due to unavailability of the product for any reason, we'll issue you a refund for the price of the product. Please note the shipping fees will not be refunded. The amount will be credited back to the original source of payment within 15 business days.
If the price of the product you want in exchange is higher than the original purchase, you will be required to pay the balance amount before the exchange is processed.
When We Can't Offer a Return or Exchange
- The product is damaged due to misuse or overuse.
- The product is returned without original packaging, including price tags, labels, freebies and other accessories, or if the original packaging is damaged.
- Defective products that are not covered under the seller's/manufacturer's warranty.
- The product is used or altered.
- The request is initiated after 15 days of order delivery.
Please note: for select marketing campaigns or sale periods, special exchange/return rules may apply. Information regarding this is mentioned in the Campaign T&Cs on the landing page. For any clarification, please get in touch with our customer care team.
- Exchanges are permitted only once per order.
- Buy 1 Get 1 products are non-returnable and non-exchangeable, unless we shipped the wrong item.
- Products labeled "Non-Returnable" & "No Exchange" apply to heavily discounted sale items. These products are not eligible for return, exchange, or refund under any circumstances.
How to Request a Refund
Contact our customer care team on WhatsApp at +91 9789380077 or email us at vososports@gmail.com.
We will assign a return pickup within 7 days. Once the pickup is successfully completed, we will process the refund.
If you placed an order using Cash on Delivery (COD), we will need your bank account details to process the refund. You must provide:
- Account Holder Name
- Account Number
- IFSC Code
- Bank Name
Important: We are not responsible if incorrect account details are provided by the customer.
Refunds will be processed back to the original source of payment within 15 business days after successful pickup and inspection of the product.
Terms and Conditions for Returns and Exchanges
Please do not return any product before receiving confirmation from our team. If a product is returned without confirmation, we do not guarantee we'll be able to process your request. Once we receive the product, our quality control team will examine it for all defects or variations, based on your claim. Upon confirmation that your return fulfils all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email to let you know if your return has been accepted or rejected. The refund amount will be credited back to the original source of payment within 15 business days.
If your pincode is non-serviceable for return pickup, we may ask you to ship the product back to us. Courier charges up to ₹70 will be refunded to you. Please submit the shipping information/receipt by getting in touch with our customer care team.
If an Air Waybill (AWB) has already been assigned to your order and you choose to cancel or return it for personal reasons, a shipping charge of ₹80 will be deducted from your refund amount. The remaining balance will be refunded through the original payment method. This deduction applies regardless of the reason for the return, provided the request is initiated by you and is not due to any error on our part.
Returns will be accepted only for products purchased on this website. VOSO products bought from other stores/websites cannot be returned to us. If we find that a customer is misusing the exchange and refund policy, we reserve the right to refuse the request.
Contact
Questions? Reach us on WhatsApp at +91 9789380077, call us at +91 9789380077, or email vososports@gmail.com.