Shipping policy
Shipping Charges
FREE shipping on all orders above ₹499.
Orders below ₹500 will be charged a flat ₹40 shipping fee.
Shipping charges for your order will be calculated and displayed at checkout. All times and dates given for delivery of the products are given in good faith but are estimates only.
Cash on Delivery (COD)
COD is available on eligible orders and pincodes. A ₹30 COD fee applies on orders of ₹499 and above.
For COD orders below ₹500, both the ₹40 shipping charge and the ₹30 COD fee apply, totaling ₹70 in additional charges.
Order Processing
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Some Cash on Delivery (COD) orders are confirmed via WhatsApp or a phone call. You will receive another notification when your order has shipped.
Local Delivery
We do not provide local delivery or in-store pickup.
International Shipping
We do not offer international shipping.
Delivery Timeline
Processing time: Orders are processed and dispatched within 1 to 2 business days of order confirmation (excluding weekends and public holidays). COD orders are confirmed via phone.
Delivery duration: Orders are typically delivered within 5 to 8 days from the date of dispatch.
Please note: all timeframes mentioned are estimates and may be affected by factors beyond our control, such as delivery location, courier partner efficiency, and unforeseen circumstances.
Order Tracking
When your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 8 days of receiving your shipping confirmation email, please contact us at vososports@gmail.com with your name and order number.
Failed Delivery Attempts
Incorrect address: Please provide an accurate and complete shipping address. VOSO is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided at the time of order placement.
Customer unavailability: If you are unavailable during delivery attempts, our courier partner may temporarily hold your package or return it to our warehouse. In such circumstances, we will not be responsible for failed delivery packages. Please ensure someone is available to receive the delivery.
Order Modifications & Cancellations
Once an order has been processed, modifications are not possible. If you need to update your shipping address or cancel your order, please contact us immediately (within 24 hours) at vososports@gmail.com or WhatsApp +91 9789380077.
While we will make every effort to accommodate your request, we cannot guarantee changes once the order has been dispatched. Once the order has been fulfilled (assigned an AWB number), we cannot cancel it.
Only phone numbers and shipping addresses can be updated, and only if you contact us within 24 hours of placing the order.
Delivery Guarantee
In the rare event that a delivery cannot be completed, a full refund will be processed to the original payment method within 10 to 15 days from the date the issue is confirmed.
Shipping Restrictions
Certain products may be subject to shipping restrictions due to local regulations or courier limitations. If your order is affected, our customer support team will reach out to provide further details and discuss alternative solutions.
Returns Policy
For questions about returns, please review our Return Policy.
Need Help?
If you have any questions or concerns about our shipping policy, please don't hesitate to reach out:
Email: vososports@gmail.com
WhatsApp: +91 9789380077
Call: +91 97893 80077